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This Code of Conduct applies to everyone involved in the Nonprofit Builder platform - NonprofitBuilder staff, consultants, grantees, foundations, emphasizing a commitment to maintaining the highest standards of ethics, professionalism, and respect.
Professionalism
Consultants must uphold the highest standards of professionalism in their work with Nonprofit Builder. This applies to all consultants, grantees, and stakeholders to ensure a positive, collaborative working culture. This includes:
- Quality of Work: Deliver consistently high-quality services, meeting or exceeding client expectations and honoring all agreed deadlines.
- Communication: Maintain clear, courteous, and professional communication with clients, Nonprofit Builder staff, and all stakeholders. Ensure prompt responsiveness and regular progress updates.
- Tailored Services: Adapt solutions to the specific needs and goals of each client, avoiding one-size-fits-all approaches.
- Ongoing Self-development: Commit to continual professional growth, staying informed about industry trends and improving methodologies and skills.
- Feedback: Actively seek and respond positively to feedback from clients and colleagues, to improve yourself and your services. In turn, provide honest, constructive feedback to Nonprofit Builder and grantees when requested.
- Avoid Vendor Lock-in: Disclose any potential vendor lock-in situations, especially when recommending proprietary tools with recurring subscription costs.
Integrity
Consultants are expected to act with integrity and ethics in every aspect of their consulting engagements. This includes:
- Honesty and Transparency: Act with honesty and transparency in all transactions and interactions, ensuring fair and consistent pricing across clients.
- Conflicts of Interest: Disclose any potential conflicts of interest and take steps to mitigate them, ensuring objectivity.
- Respect for the Law: Adhere to all relevant laws, regulations, and industry standards, and promote environmentally responsible practices when applicable.
- Refusal of Bribes and Kickbacks: Consultants must refuse any bribes, kickbacks, or unethical financial incentives in connection with their work. All dealings must be conducted with transparency and honesty.
- Confidentiality: Respect the confidentiality of the consultant-client relationship, safeguarding sensitive information and intellectual property (except in case of abuse or violation of the law).
- Safeguarding: To abide by Non Profit Builder’s safeguarding policy and report any safeguarding incidents to the safeguarding officer (anna@nonprofitbuilder.org)
- Reporting Violations: Consultants have a duty to report any legal violations, abuse, or unethical behavior observed in clients, colleagues, or within Nonprofit Builder, in line with the safeguarding and whistleblowing policies. If consultants themselves are subject to violations of the Code of Conduct by grantees (e.g., harassment, unethical requests), they must inform Nonprofit Builder.
Respect
Respect for clients, colleagues, and the broader community is a cornerstone of the Code of Conduct. This includes:
- No Bullying or Verbal Abuse: Treat all individuals with respect, avoiding any form of bullying, harassment, or verbal abuse in all professional interactions.
- Non-Discrimination: Treat all individuals with fairness and respect, without discrimination based on race, gender, religion, or other personal characteristics.
- Cultural Sensitivity: Demonstrate respect for diverse cultures and backgrounds when working with grantees, seeking support when necessary.
- Client Empowerment: Avoid creating dependencies on your consulting services; instead, empower clients by providing them with the tools and skills to achieve self-sufficiency.
- Mutual Termination: Respect both the consultant’s and the client’s right to terminate the engagement at any point if it no longer serves its intended purpose.
- No Professional Reputation Damage: Consultants must avoid damaging the professional reputation of clients, colleagues, or Nonprofit Builder through gossip, false claims, or defamatory actions. Professional integrity must be maintained in all interactions.
- Positive Working Culture: Work collaboratively to maintain a positive and respectful work environment, contributing to a culture of mutual respect and professional excellence.
Last modified: 30 December 2024