1. Purpose

 

This policy aims to ensure all complaints are handled fairly, consistently, and wherever possible, resolved to the complainant's satisfaction.

 

 

2. Scope

 

This policy covers complaints received from staff, grantees, foundations, consultants, or any external parties related to our services or operations. It can cover cases of corruption, harassment, and safeguarding concerns, discrimination, insensitivity, unfair treatment, or dissatisfaction with services provided by Nonprofit Builder or its consultants.

 

 

3. Procedure

 

All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

 

For complaints related to quality of service provided by a consultant or the Nonprofit Builder service team, the best is to write to support@nonprofitbuilder.org, with copy to the CEO at anna@nonprofitbuilder.org.

 

For complaints related to corruption, harassement or discrimination, safeguarding concerns, discrimination, or insensitivity, write to the CEO at anna@nonprofitbuilder.org. If you wish to remain anonymous, you can use the form below, which, will also be emailed to the CEO.