About this program

The ISOC Chapter Capacity Strengthening Program is a partnership between the Internet Society and Nonprofit Builder (NPB) designed to strengthen the organisational capacity, leadership, and long-term sustainability of Internet Society Chapters around the world.

Internet Society Chapters play an essential role in advancing digital inclusion, strengthening local Internet ecosystems, and championing an open, globally connected Internet. Yet many Chapters operate with limited resources, volunteer-led structures, and increasing expectations around governance, sustainability, accountability, and impact. The program exists to help Chapters build the systems, skills, and confidence needed to navigate these challenges and grow sustainably.

Building on the success of the 2025 pilot program the 2026 edition expands support into additional organisational development areas identified by Chapters as critical to their effectiveness and resilience.

The 2026 program covers four practical training tracks:

• Impact Measurement

• Mediation & Conflict Resolution

• Leadership & Organisational Governance

• Financial Management

Each track is delivered through four interactive online workshops held weekly on Thursdays at 13:00 UTC, with live interpretation available in French and Spanish.

Sessions are designed to be practical, participatory, and immediately applicable within the Chapter context — combining expert facilitation, peer learning, reflection, and real-world tools.

Whether your Chapter is newly established or scaling, the program is designed to meet you where you are and support stronger, more sustainable organisational foundations.

Register here for the Nonprofit Builder Workshops in your preferred language: English | French | Spanish

Important to note:

• All content will be delivered in English, French, and Spanish to ensure accessibility across regions.

• All resources shared during the workshops are shared in this Google Drive Folder

• All recordings for past sessions are added to this page. Scroll below to find past sessions.

 All participating chapters are required to adhere to the Internet Society's Code of Conduct: https://www.internetsociety.org/become-a-member/code-of-conduct/  

ONGOING TRAININGS

Track 4 — Financial Management: With Hilda Hakiza

Sound financial management is essential to every Chapter’s credibility and sustainability. This track covers practical financial management essentials including budgeting, donor fund management, internal controls, compliance, cash flow management, and financial sustainability.

The facilitator previously delivered a highly rated financial management masterclass during the 2025 pilot program and returns with an expanded four-session track tailored to the Chapter context.

Session dates: Thursdays 1, 8, 15 & 22 October 2026 · 13:00 UTC · 2 hours each
Resources: Session materials and tools
Recording: Session 1 Session 2 Session 3 Session 4

COMPLETED TRAININGS

Track 1 — Impact Measurement with Paula Richardson

Many Chapters collect data but struggle to turn it into meaningful learning and communication. This track builds practical measurement capacity from the ground up — covering theory of change, indicator development, MEL systems, data collection in low-resource settings, and communicating impact clearly to members, funders, and partners.

By the end of the track, participants will have a practical MEL framework they can begin applying within their Chapter immediately.

Session dates: Thursdays 4, 11, 18 & 25 June 2026 · 13:00 UTC · 2 hours each
Resources: Session materials and tools
Recording: Session 1   Session 2  Session 3   Session 4

Track 2 — Mediation & Conflict Resolution with Pablo Escorcia

Conflict is a natural part of volunteer-led organisations — but when left unaddressed, it can affect trust, collaboration, and sustainability. This track provides practical tools for understanding, managing, and resolving conflict within the Chapter context.

Topics include conflict styles, de-escalation approaches, structured dialogue, mediation basics, and practical communication tools.

Session dates: Thursdays 2, 9, 16 & 23 July 2026 · 13:00 UTC · 2 hours each
Resources: Session materials and tools
Recording: Session 1  Session 2   Session 3  Session 4

Track 3 — Leadership & Organizational Governance with Taaka Awori

Strong governance is one of the foundations of sustainable Chapters, yet it can be difficult to build without support. This track focuses on governance challenges relevant to the Internet Society Chapter context — including leadership structures, accountability, decision-making, succession planning, and healthy board-member dynamics.

The facilitator previously designed and delivered a governance program for Internet Society Chapters in 2025 and brings direct familiarity with the network’s realities and opportunities.

Session dates: Thursdays 3, 10, 17 & 24 September 2026 · 13:00 UTC · 2 hours each
Resources: Session materials and tools
Recording: Session 1 Session 2 Session 3 Session 4