Organization: NonprofitBuilder.org
Team: ~15 people, fully remote, international
Development partner: External software team in Bosnia
Location preference: Ukraine
Language: Good working English
Experience: Mid-level (around 5+ years)
About us
Nonprofit Builder is a global consulting platform serving nonprofit organizations and foundations. Our web-based system supports the full consulting project cycle—from defining and approving work, to delivery tracking, payments, and satisfaction surveys.
We are a small, collaborative team working across countries, with a strong mission focus and a friendly, no-nonsense culture.
The role
We are looking for a hybrid Product Owner & Quality Assurance Lead who acts as the bridge between:
our internal team (support, operations, leadership), and
our external development team.
This role combines product coordination, hands-on testing, and continuous improvement of a CRM-style web application.
What you’ll do
Product ownership & coordination
Collect, structure, and prioritize bugs, improvements, and feature requests
Maintain a clear and well-organized backlog in Trello
Translate business needs into clear, actionable tickets for developers
Answer developer questions and clarify edge cases
Take part in weekly showcase/demo meetings and manage follow-ups
Quality assurance (manual testing)
Test new features and bug fixes before deployment
Maintain and update a set of manual test cases for key workflows
Perform release checks to ensure nothing critical breaks
Report issues clearly, with steps to reproduce and expected behavior
Platform improvement
Proactively suggest improvements to workflows, UX, and automation
Identify opportunities to improve staff efficiency and client experience
Contribute ideas around smart use of AI or automation where appropriate
Support & enablement
Configure the system for new and existing clients (settings, roles, workflows)
Create short tutorial videos and simple user guides
Support the internal team with clear documentation and explanations
Who we’re looking for
Around 5+ years of experience in a product, QA, operations, or similar role
Experience with CRM or workflow-based web applications
Comfortable working with tools like Trello (or similar)
Strong attention to detail and a structured way of working
Clear communicator, able to work with both technical and non-technical teams
Reliable, proactive, and a good team player
Good English (written and spoken)
Able to work remotely and attend 3 team meetings per week
Working conditions
Remote role, ideally based in Ukraine
Start at 50% (part-time), with potential to grow
International, mission-driven team with a good working atmosphere
Long-term collaboration if the fit is right
Interested? Please write to jobs@nonprofitbuilder.org with a motivation email explaining why you are a good fit for the job, and the link to your Linked In profile (no CV).