Internal conflict mediation for nonprofits
A persistent conflict between key staff members is creating a toxic atmosphere — everyone knows about it, morale is suffering, and nobody is addressing it.
What you'll achieve
Restored working relationships, a shared understanding of what went wrong, and a clear set of agreements for how to move forward.
How a Nonprofit Builder consultant helps
- Provide confidential, structured mediation — meeting with each party separately before facilitating a joint session — to surface underlying issues and reach durable resolution.
Key deliverables
- Conflict diagnosis, individual pre-sessions, facilitated mediation session, agreed resolution commitments, follow-up check-in.
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From the resource library
Free tools and guides to get started
- 4.1C044
Nonprofit Leadership Development Toolkit
A free toolkit for nonprofits that want to grow leaders from within. It comes with the Bridgespan article How Nonprofit Leadership Development Sustains Organizations and Their Teams. It contains sample competencies from Bridgespan's competency bank, a 70-20-10 development plan template that a manager and staff member fill in together, and guidance on rolling the approach out across an organisation's systems and culture. It is a download from the article page.
CurrentTool or templateFree - 4.1C042
The Practice of Adaptive Leadership
A practical handbook on adaptive leadership for people leading change in organisations and communities. It builds on Heifetz's Leadership Without Easy Answers and Leadership on the Line. Using stories, diagrams, cases and worksheets, it helps readers tell technical problems from adaptive challenges, diagnose the system and themselves, and act when change meets resistance. Readers use the exercises alone or with a team to plan interventions and build their own leadership practice.
Start hereClassicKey manual or guideBook
All 19 resources on leadership and management All 9 resources on wellbeing and resilience