Monitoring, evaluation & learning
Knowledge management system design for nonprofits
When a key person leaves, everything they know about projects, funders, and relationships walks out the door with them.
What you'll achieve
A simple, practical system for capturing and sharing institutional knowledge that protects your organisation's memory and accelerates learning.
How a Nonprofit Builder consultant helps
- Assess how knowledge currently flows (or doesn't) across your team, recommend tools and practices, and help you build a system people will actually use.
Key deliverables
- Knowledge management strategy, tool recommendations, onboarding library structure, documentation templates, contribution protocol.
Related projects
More from Monitoring, evaluation & learning
Data collection tool design & implementation
“Your team uses a patchwork of spreadsheets, paper forms, and ad hoc surveys — data is incomplete, inconsistent, and impossible to aggregate.”See project
Data visualisation for impact reporting
“You have the data but it sits in spreadsheets — your reports are walls of text and numbers that fail to communicate what you have actually achieved.”See project
Impact assessment & reporting
“When a funder asks 'what was your impact?', you can only provide a list of activities you completed.”See project
Often paired with
Knowledge management system setup
“Your institutional knowledge is scattered across people’s laptops, inboxes, and old folders.”See project
Internal workflow redesign
“Simple tasks require too many approvals, too many steps, and too many people — it feels like the organisation is working against itself.”See project
From the resource library
Free tools and guides to get started
- 7.3C093
Building a Strategic Learning and Evaluation System for Your Organization
A guide from FSG on making evaluation systematic and tied to strategy across an organisation. It covers the parts of a strategic learning and evaluation system: an evaluation vision, a learning culture, clear strategy, coordinated activities and a supportive environment. It explains how to frame learning questions for 1 to 3 years and decide what to evaluate, when, and how to use findings. A webinar and slides accompany it.
Start hereClassicKey manual or guideFree with sign-up - 7.1C084
Monitoring, evaluation and learning
A short toolkit that helps small NGOs set up monitoring, evaluation and learning they can run with few staff and little money. It is one of 5 toolkits from INTRAC's Strengthening Small Organisations with Big Ambitions project for small UK charities working internationally. It comes as a PDF and a lighter online version for slow connections and mobile use, under a Creative Commons licence.
Start hereCurrentKey manual or guideFree